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Technology Support Specialist

November 7, 2022

Prospect Sierra is an independent, coed TK–8 school located on two campuses in El Cerrito, California, serving 465 students. Prospect Sierra gives students the tools to build a better world by integrating rigorous academics with a deep understanding of human emotions. Every day our exceptional teachers connect students’ academic experiences to ethics, empathy, and social and emotional intelligence. The result is deeper intellectual engagement, greater self-knowledge, and compassionate relationships. Prospect Sierra students develop the courage to become more than great students, but great people.

Overview of Position

The Tech Support Specialist is a part-time (32 hours per week) year-round member of the technology department, which is integral to the operations of the school. The Tech Support Specialist is responsible for computer repairs/installations and A/V support on both campuses. The Tech Support Specialist reports to the Director of Technology and is part of a four-person technology team working on two campuses.

Primary Functions

  • Assist teachers, staff, and students with technology needs.
  • Provide technical support in-person, on the phone, and online.
  • Set up, maintain, and troubleshoot Mac OSX and iOS devices and peripherals.
  • Install and update applications as needed, both on the device and through central management tools.
  • Image, install, configure computers, iPads, and other devices.
  • Maintain and troubleshoot printers and copiers on campus.
  • Provide audio-visual support for events and meetings.
  • Provide training to employees and students.

Requirements

  • Demonstrated empathy in a support role (customer/client support).  Empathy is the key skill, for all technology users, no matter their role (student, staff, administration, faculty) or skill level (beginner or boundary-pushing expert)
  • Ability to take initiative, work passionately and joyfully, and collaborate effectively with diverse constituencies including K-8 students
  • Willingness to be a team player and show initiative
  • One+ years of experience in the setup, configuration, and troubleshooting of desktop/notebook hardware and software (Mac OSX, iOS, Chrome, and Windows)
  • Excellent communication, teamwork, and collaboration skills are an absolute must
  • Demonstrated ability to learn new skills and a strong desire to learn
  • Ability to climb a ladder to service classroom projectors and similar equipment
  • Must be physically able to lift up to 40 pounds

Benefits

Includes full medical, dental, vision, and retirement plan plus tuition remission, extended care discounts, and more.

Pay

This is an 80% (32 hours per week) part-time position paying $26-40 per hour based on experience.

How to Apply

Send a résumé (including contact information for three references) and one-page cover letter to jobs@prospectsierra.org.

Prospect Sierra is an equal-opportunity employer. Our community is diverse in many ways, inclusive of race, ethnicity, sexual orientation, gender spectrum, age, ability, and more. We welcome and value the same in our faculty and staff.

To apply for this job email your details to jobs@prospectsierra.org